FREQUENTLY ASKED QUESTIONS

RESIDENT SELECTION CRITERIA

We follow the Prospective Screening Practices from the City of Philadelphia Ordinance.

You can view the criteria here.

PETS

Pets are residents, too! We allow two furry friends per home.

There is a non-refundable, one-time pet fee of $250 and a monthly pet rent of $50. The fee and rent are per pet.

No! Big or small, we welcome most dogs at Park Towne Place. Breed restrictions do apply - see the next question for more information.

Our pet-friendly community welcomes most breeds of dogs. However, because certain dogs do not thrive in a community environment, we cannot accommodate the following breeds, dogs resembling these breeds, or mixes of these breeds: Akita, American Staffordshire Terrier, Bull Terrier, Chow, Doberman, German Shepherd, Husky, Pit Bull, Presa Canario, Rottweiler, Belgian Malinois, and Wolf Hybrid.

SMOKE-FREE LIVING

Our community is a breath of fresh air. With every lease agreement comes a commitment to absolutely no smoking of any kind anywhere on the property, so you and your lungs can thrive.

PARKING AND STORAGE

Yes! We offer private, underground garage parking for convenience.

Garage Lower - $300        

Garage Upper - $325

Garage Tandem Lower - $425

Garage Tandem Upper - $450

Uncovered Parking - $250

Motorcycle - $75

We also offer electric car charging stations for residents with electric vehicles. Assigned electric car charging stations available for $365/month. Ask the leasing team for details.

Your gear is important to us! We offer storage closets and storage for bikes. 

Bike Storage: Bike storage lockers are available to residents and range from $10 to $25.

Storage Room: Storage options available ranging from $60-$150, depending on size.

LEASE INFORMATION

We offer select lease terms of 10 to 24 months with longer leases available upon request. Please reach out to the leasing team for details. Price range is based on lease length and specific move-in date.

For UPenn students, lease will end last Monday of July.

For Drexel students, lease ends last Monday of August.

For Temple students, lease ends last Monday of July.

For your convenience, the best way to make all rent and utility payments is via Automatic Clearing House (ACH) debit. This is the easiest, no-hassle way to ensure your rent is paid on time. We also offer the ability to pay with Visa, MasterCard, Discover, American Express, MoneyGram, or personal check and money order for a fee.

We are smoke-free and proud of it!  Smoking is prohibited in your apartment home, your building and all common areas. This includes all community grounds and vehicles on community grounds. Enjoy the fresh air!

Security deposits are collected at the time of application and refunded depending on the circumstances. However, through our deposit-free program, qualified renters approved by our Obligo partner have the option to pay a much smaller manageable monthly fee instead. No cash deposit required! Ask the leasing team for more details.

If you don’t yet have a credit history, you can still take advantage of our $0 deposit program.  Simply link your bank account and credit card and, once approved through our Obligo partner, you’ll be able to move in with no deposit and a manageable monthly fee for the deposit replacement

Liability coverage is required to live at our community, and we have options for you. You can easily enroll in our Damage Waiver Program and pay with your rent, or you are also pre-approved through our preferred provider, Assurant. For quotes from Assurant please visit www.myrentersins.com or call 877.826.8203.

If you don’t yet have a credit history, you can still take advantage of our $0 deposit program.  Simply link your bank account and credit card and, once approved through our Obligo partner, you’ll be able to move in with no deposit and a manageable monthly fee for the deposit replacement.

EARLY DEPARTURES OR TRANSFERS

If you are active military and receive PCS or deployment orders, we'll be glad to release you from your lease. All we need is proper written notice and supporting documentation in accordance with the Servicemembers Civil Relief Act (and, if applicable, its state law counterpart).

You can move into another Air community without breaking your lease! We offer coast-to-coast transfers to another Air community. Security deposit and other fees may apply - ask for details.

If a new roommate moves in, he or she must fill out an application and qualify.

If a roommate moves out, the remaining leaseholder will need to re-qualify.

We do not allow subletting or short-term renting of apartments. This includes, without limitation, rentals arranged on third-party sites such as Airbnb.com, VRBO.com, or other similar sites.

APPLICATION INFORMATION

Just yourself! Our online application makes it simple and easy. Each person 18 or older who will be living in the apartment home will need to fill out an application. You may be asked for documentation of your income, identity, or other supplementary information after the application is submitted.

In general, income must average 3 times the monthly rent for prospective residents; however, those requirements may differ depending on source of income.

We gladly accept guarantors. Must have an average income of 5x the monthly rent and be a U.S. citizen.

Anyone over the age of 18 that will be living in the apartment home and guarantors (co-signers).

Two people per bedroom (except children under 24 months; they are exempt from occupant counts).

We screen for criminal background consistent with applicable law, and applicants may be disqualified based on history after a holistic review. 

We screen for previous evictions consistent with applicable law. We also consider a range of factors as permissible under applicable law, including negative payment history, past or current bad debts, liens, bankruptcies, or judgments.  Depending on individual circumstances, an applicant may be disqualified. Employment verification may also be performed. We adhere to the Fair Credit Reporting Act (FCRA) and other applicable law.

We do business in accordance with the Federal Fair Housing Law as well as all state and local laws. All applications and renewals are considered without discrimination on the basis of any class protected by applicable laws, including but not limited to source of income.

All you need is your photo ID.

We do business in accordance with all applicable laws, including the federal Fair Housing Act and its state and local counterparts.  Please contact the leasing office with additional questions.

ON-SITE RETAIL

The Hadley 
M – Th: 4:30pm – 11:30pm
F – Sat: 4:30pm – 1:00am
Sun: 4:30pm – 11:30pm
215.982.2654

Pretoria Salon + Spa
M – F: 10am-7pm
Sat: 9am – 5pm
Sun: appointment only
215.608.8171

Doggie VIP
M – F: 7:30am – 7pm
Sat: 9:30am – 7pm
Sun: 10am – 5pm
215.554.2146

British Imperial Dry Cleaners
M – F: 7:30am – 6:30pm
Sat: 9am – 5pm
Sun: Closed
215.563.1700

 

CONTACT COMMUNITY LEADERSHIP

 

We want to do everything we can to make you feel right at home! We’re standing by to answer any questions and ease any concerns you have.

 

 

Reach out to your Community Leadership Team.

CAREERS

We’re always excited to hear from potential new team members! You can explore all open positions here.